Introduction and Scope
This Privacy Policy explains how personal information is handled in connection with this website and our private Malaysia Digital Arrival Card (MDAC) application assistance service. It applies to people who visit the website and to customers who provide information in order to use the service.
It should be read together with our Refund Policy and the other information published on this website. By using the website or the service, you acknowledge that your information will be handled as described here.
Personal Information Collected
Depending on how you use the website and the service, we may collect or receive the following categories of personal information:
- Identity details, such as your name, date of birth and nationality
- Contact details, such as your email address and telephone number
- Passport and travel information, described in Section 3
- Payment-related information, described in Section 7
- Messages and inquiries that you send to us
- Technical information generated when you use the website, such as your IP address, browser type, device type and the pages you request
We aim to ask only for information that is relevant to the service you request.
Passport and Travel Information
Arrival card applications are built around identity and journey details, so the service may involve information such as your passport number, the country that issued it, its expiry date, your expected arrival and departure dates, your flight or other transport details, the place you will depart from, your purpose of travel and the address of your accommodation in Malaysia.
Passport details identify you personally and are among the most sensitive items of information we may handle. We use them only for the purposes set out in this policy.
How Personal Information Is Obtained
Most personal information comes directly from you, for example when you enter application details or send us a message. It may also come from someone acting on your behalf, such as a family member, colleague or travel arranger. If you give us another person's information, you are responsible for making sure you are entitled to do so.
Some technical information is collected automatically when your browser communicates with the website, and we may receive confirmation details about a payment from the parties that help process it.
Purposes for Using Personal Information
We use personal information for purposes connected with operating the website and providing the service, including to:
- Provide the application assistance that you request
- Communicate with you about your application, payment or inquiry
- Process, record and administer payments and refund requests in line with our Refund Policy
- Respond to questions and requests
- Operate, secure and maintain the website, and detect and prevent misuse
- Meet legal and regulatory obligations and protect our legal rights
Application Assistance and Information Handling
When you ask for application assistance, the information you provide is used to prepare and handle your application as you have instructed. We rely on the information you supply, and you remain responsible for its accuracy and completeness. Requests to change information after payment are handled as described in the Refund Policy.
Where it is needed to carry out the assistance you have asked for, information may be made available to the parties and systems involved in processing the arrival card. We limit the information we use to what the application reasonably requires.
Payment-Related Information
Where payment is requested for the service, information needed to complete, confirm and record that payment may be handled. This policy does not describe a particular payment provider or arrangement.
Payment information is used to administer the transaction, keep appropriate records and deal with refund and payment inquiries.
Service Providers and Permitted Disclosures
We may share personal information with service providers that help us operate the website and deliver the service, such as providers of hosting, communications and payment services. We expect these providers to use the information only to perform their functions for us.
We may also disclose personal information where you ask or authorise us to do so, where it is necessary to carry out the assistance you have requested, where the law requires or permits it, or where it is reasonably needed to establish, exercise or defend legal rights.
Cookies and Website Technologies
Websites commonly use cookies and similar technologies to remember settings, measure use or show advertising. This website is not currently configured to set analytics or advertising cookies, and the country search box on the website filters its results within your browser rather than sending what you type to us.
Like most websites, the systems that deliver the site may automatically process technical information such as your IP address and request details. If we introduce cookies or similar technologies in the future, this policy will be updated to describe them. You can usually manage cookies through your browser settings.
Data Security
We aim to use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet or method of storage is completely secure, and we cannot guarantee the absolute security of any information.
You can help by using a secure device and connection, keeping your communications confidential, and providing only the information that is needed.
Data Retention and Deletion
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, or for as long as the law requires or permits. The period depends on the type of information and the reason it was collected, and this policy does not set fixed retention periods.
You may ask us to delete personal information, as described in Section 14. We may need to keep certain information where we are legally required or permitted to do so, for example to maintain payment records or to handle a legal claim.
International Information Handling
Travellers use this service from many countries, and the information they provide relates to travel to Malaysia. Depending on the systems and service providers involved, personal information may be handled in a country other than the one where you live.
This policy does not identify particular countries or transfer arrangements. Where applicable law sets conditions for handling information across borders, those conditions apply.
Children’s Personal Information
The website is not directed at children, and children should not use it without the involvement of a parent or guardian. Where an application is prepared for a child, the information should be provided by a parent, guardian or other person authorised to act for the child.
If you believe that a child’s information has been provided without proper authority, please contact us so that we can consider the matter.
Individual Privacy Rights and Requests
Depending on where you live, applicable privacy laws may give you rights in relation to your personal information, such as asking to access it, correct it or delete it, or to object to or limit certain uses. Nothing in this policy limits any right that applicable law provides to you.
To make a request, please contact us as described in Section 16. We may need to confirm your identity first, and we will consider each request in accordance with applicable law. A request to correct application information is handled alongside the change process described in the Refund Policy and does not by itself make a service fee refundable.
Policy Changes
We may update this Privacy Policy from time to time, for example when the website or the service changes or when the law requires. The version published on this page is the current version, and we encourage you to review it periodically.
Privacy Inquiries and Contact Information
Questions about this Privacy Policy, and requests relating to your personal information, should be directed to the service provider through the contact channels that it makes available for this purpose.
Please describe your question or request clearly and include enough detail to identify the information concerned.